PROFESSIONAL SUMMARY
A ‘leading-from-the-front’ professional with 17 years of experience in Manufacturing, Healthcare, Insurance, Mobile and Banking Services software delivery. Worked as ERP Project Manager, Project Manager and Test Manager. Expertise in ERP Integration, Testing Process and Standards. Managed Mainframe, Web applications development and production support. 
CERTIFICATIONS
•	PMP Certified

As ERP Project Manager, have 1 year of experience in;
•	Microsoft Dynamics 365 Business Central Implementation.
•	Migration from NAV to Business Central
•	Discovery and Planning of the modules to implement (Finance, Supply Chain Management, Rentals and Operations, After Market, Sales and Purchasing, Warehouse, Products Management)
•	Creation of a Project Plan, including the target dates and milestones and ensuring adequate resources are allocated.
•	Facilitate making product and design decisions.
•	Day-to-day project management.
•	Work closely with executive sponsors, product management, product owners, stakeholders and external consultants to help ensure strategy and execution alignment with organizational roadmaps
•	Facilitator: Facilitate the team with the project management knowledge so that team can start the project

As Project Manager, have 5 years of experience in;
•	Managing projects by following PMP processes including Scope & Change Management, Time & Cost Management, Quality Management, Risk Management, Communications Management, and Integration Management. Procurement Management followed as needed in the projects.
•	Managing multiple technological projects within the insurance/banking industry involving planning/tracking, issues resolution, risk management, resource management, status reporting, quality and time enforcement.
•	Assisted in facilitating the Scrum ceremonies such as Product Increment planning, sprint planning, daily stand-ups, grooming, sprint demos, and retrospectives.
•	Encouraged and implemented process improvements. Created team-building opportunities.

As Test Manager, have 10 years of experience in;
•	Managing projects by following PMP processes and Testing Standards defined by ISTQB.
•	Working directly with Business team, Business System Analysts, Technology and Quality teams to determine and translate business requirements into technology solutions and identify key technical deliverables and testing strategy.
•	Preparing Work breakdown structure (WBS), followed by estimations then come-up with project budget with contingency. Keep controls to avoid/fix variances and closely monitor critical path activities.
•	Pro-actively anticipate project risks & issues and ensures adequate mitigation is put in place.
•	Responsible for maintaining project document repository that includes (and not limited to) Project Charter, Business & System Requirements, Architecture Design documents, Project Plans, Review records, Test plans, Risk/Issue log, Meeting notes, Business & IT Sign-off mails.
•	Preparation of weekly and monthly reports including (and not limited to) Status reports, Project Health report, Presentations.
•	Played active role in PMO team, contributed for standardization and improvement of processes, ensure effective governance, setup document libraries and access controls.
•	Document and be watchful for friction points, cross functional interdependencies, common implementation problems, and the opportunities for improvement that they provide.
•	Develop/maintain productive working relationships with project sponsors, key business partners, and internal team members.
•	Work closely with Operations, Engineers, and Infrastructure team to plan and manage the delivery of application environments consisting of complex IT infrastructure
•	Exposed to all aspects of the software development life cycle (SDLC) such as Analysis, Planning, Developing, Testing, and Implementing and Post-production analysis of the projects.
•	Manage & coordinate execution of the deployment plan during releases, including fielding of deployment issues, escalations and contingencies, acting as the primary POC throughout the deployment execution.
•	Engage and schedule functional resources in support of deployment and implementation verification & identify resources and/or scheduling conflicts with changes in release scope.
•	Organize release review meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g., checklists, release calendar), monitoring and reporting the release quality.
•	Develop and provide process improvement recommendations based on customer and delivery team interactions to help mature and align Release Management services.
•	Be the authoritative point of contact for releases & work directly with PMs, QA, Eng, database administrators, build engineers and other business stakeholders (both on and offshore) to coordinate and provide technical assistance throughout the release process.
•	Risk management and issue/problem resolution as required. Anticipate issues and act proactively to address potential issues & escalate issues, as needed.
•	Determines the readiness of each release based on release criteria & drive security and compliance reviews and signoff required for the release.
•	Work closely with Operations, Engineers, and Infrastructure team to plan and Manage the delivery of application environments consisting of complex IT infrastructure
•	Facilitated the engineering practices of the company such as effective code reviews, continuous integration, and automation efforts (including CIT, Unit testing, SIT, UAT, Automated functional testing, and build automation)

TECHNICAL SKILLS
Cloud migrations	Implementation planning	ISTQB Standards	
Risk management 	Infrastructure management	Java	
Change Management	Test Management	SQL	
Project finance management	Microsoft Dynamics 365 Business Central	VB Script 	
Production support	HP Quality Center, UFT	HTML, XML, CSS	
stakeholder engagement	ADM for Testing	Web Services	
SCRUM Master			

PROFESSIONAL EXPERIENCE
Company: WesTech Engineering					            April 2023 – October 2023
Project Manager
Team Size: 20 main stakeholders
Location: Salt Lake City, UT.

Responsibilities:
•	Responsible of the implementation of an ERP system for a manufacturing company
•	Communicate directly with sponsor, VPs, executive managers, stakeholders, vendors and external contractors.
•	Plan & communicate project activities such as plans, timelines, requirements, etc. between different business areas.
•	Identify risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
•	Responsible of the repository creation and maintenance in Teams.
•	Project Status Report weekly communication.

Environment: Microsoft Dynamics 365 Business Central, Teams

Client: BlueCross BlueShield                                                                                 August 2015 – August 2017
Project Manager
Company: Accenture
Team size: Staff of 25 including senior management and leadership.
Location: Chicago, IL. 

Responsibilities:
•	Work with the Product Owner to finalize requirements & Program backlog using JIRA.
•	Directed the test planning of an on-premise application migrated to software as a service (SaaS).
•	Coordinated Functional Testing. Scalability Testing. Compatibility Testing. Capacity. Availability Testing. Fail-Over Testing. Security Testing. Disaster Recovery Testing. Performance Testing.
•	Conduct ‘Program Increment (PI) planning’ to help feature teams to plan the delivery of epics for the next 3 months.
•	Support feature teams throughout the PI by removing Impediments and help address blockers.
•	Conduct ‘Scrum of Scrums’ for the feature teams.
•	Managed a legacy to Cloud migration projects

Environment: Google Suite, Office 365, Azure AD
Client: Combined Insurance                                                                                January 2013 – August 2015
Test Manager
Company: Accenture
Team size: 40 members
Location: Chicago, IL.

Responsibilities:
•	Managed the overall project portfolio (Over 35 projects at the same time)
•	Lead cross-functional and cross-cultural teams
•	Communicated project status with team members, stakeholders, and senior management.
•	Managed Project completion within scope and budget.
•	Determined the key activities and milestones of a project.
•	Lead an agile team that built & deployed legacy and web applications. (Life, Term Life, Accident and Critical Illness products)
•	Manage projects in Agile and Waterfall methodology depending on the complexity and time-to-market requirement.
•	Responsible for creation of Project plan using Microsoft Project Plan.
•	Weekly Finance and project status updates to senior Stakeholders.
•	Manage project Risks and mitigation actions.
•	Work with Business Analysts to finalize requirements and Product backlog using JIRA.

Environment: AS/400 platforms, HTML, XML, CSS, Batch Processing, Real Time Transaction Entry and Electronic data Transfer.
Client: Bank of America	     				                January 2010 – December 2012
Project Manager
Company: Accenture
Team Size: 50 resources (offshore, nearshore and onshore)
Location: Charlotte, North Carolina. (Remote from Monterrey, Mexico)

Responsibilities
•	Managed teams of 50 resources impacting web and mainframe systems.
•	Managed Projects in size from $500K to > $3MM with impacts to numerous applications and line of business.
•	Responsible for leading project team through all phases of project and SDLC including, planning, stakeholder management, requirements definition, identification of resource needs, risk assessments and mitigation identification, application design, business process flow development, training and communications, execution and control, forecasting and variance reporting, SIT and UAT Testing, implementation planning and execution and production certification.
•	Developed detailed project plans to guide the execution and control of business requirements, schedules, resources, milestones, budgets, communication and risk management strategies.
•	Applied ISTQB standards to improve testing

Environment: Commit (Problem Handling System). E-commerce. Web Services. ISTQB. CIT. SIT. UAT. Performance Testing. Test Automation. Mainframe. SDLC. Test Management, SQL.

Client: BlueCross BlueShield                                                                      September 2008 – January 2010
Test Automation Lead
Company: Accenture
Team size: 10 members offshore and 5 in onshore
Location: Chicago IL.

Responsibilities
•	Manage client expectations and seek new business opportunities and work on RFPs.
•	Identified areas to automate, defined the automation strategy, led the automation team offshore, designed the automation framework, developed an automation tool that saved $44 K per release cycle reducing the testing time from 8 hours to 5 minutes
•	Create/Maintain Project Management plan and guide team on Process & Quality Assurance.
•	Review Project Schedule and ensure on-time delivery.
•	Assist Project team in Audits & Project Management Reviews.
•	Ensure defect tracking and minimize repeated defects.
•	Create a culture of Continuous Improvement & Process orientation.
•	Gather Client satisfaction Survey and work on action items.
•	Ensure team contribution to Organizational process assets.
Environment: UFT, SQL, Mainframe Data Bases, Visual Basic Script, XML.

Client: Nokia                                                                                            September 2005 – September 2008
Functional Tester/Test Lead
Company: Dextra Technologies
Team Size: 10 members
Location: Austin, TX.

Responsibilities
•	Interact with Users, gather and document requirements.
•	Analyze impact and create High level & Low-level design documents.
•	Created test plans, test scripts and aligned projects to CMMI standardization 
•	100% CMMI adherence resulted on improvements aligned not only to projects but also to the business strategy 
•	Deﬁned and implemented the testing framework to support 100 scripts execution.
•	Perform CIT, SIT, E2E and track defects.
•	Test Implementation of Critical changes.
•	Prepare Implementation and back-out plan.

Environment: CIT, SIT, UAT, CMMI, Test Plans, Test scripts, Bugs Traker, Quality Center.

Client: Nokia                                                                                            September 2001 – September 2005
Mobile Developer / Functional Tester
Company: Dextra Technologies
Team Size: 2 members
Location: Austin, TX.

Responsibilities
•	Interact with Users, gather and document requirements.
•	Developed an Automated Tool to Test Mobile applications on Symbian. 
•	Getting involved since the analysis until the successful completeness of projects 
•	Rapid learning about new tools promoted me to participate in the design of the application 
•	Developed of a new graphic interface to test C applications for Symbian devices.

Environment: Quality Center, C, JavaScript, Java, Eclipse, Unit Testing, CIT, SIT, UAT, Test Plans, Test scripts, Bugs Tracker, Quality Center.

EDUCATION
Candidate Master Degree Telecommunications Management from EGADE, ITESM, Monterrey, Mexico (2005)
Bachelor of Engineering in Computer Systems from ITVER, Veracruz, Mexico (2001)